Local Area Network (LAN) Team Support Manager: Service Desk Manager
Company: The National Human Genome Research Institute (NHGRI) – Genome.gov/ – National Institutes of Health
Timeline: 1998 – 2000
Location: The National Institutes of Health Campus Bethesda Maryland
Experience:
Ed Arnold played a critical role in Scientific History while serving as a key member of the Information Technology support management team during the height of the Human Genome Project (HGP), a monumental international effort to map the entire human genome. It was widely understood and accepted our mission was making and publishing significant scientific advances into the public domain so they could not be monopolized for private patented gains; in other words discovery’s that we made were not for profit and helped everyone.
The Race to Sequence: Contributed to the NHGRI’s mission during the intense competition against Celera Genomics and its founder, Craig Venter, in the race to complete the first draft of the human genome.
Supporting Groundbreaking Research: Provided essential IT infrastructure and support for the scientists and researchers working tirelessly to achieve this historic milestone, culminating in a joint announcement by President Bill Clinton, Dr. Francis Collins (NHGRI Director), and Craig Venter in June 2000.
Leadership & Technical Oversight: In this pivotal time, was promoted to lead three technical triage teams, providing comprehensive IT support to staff and researchers across six buildings on the NIH main campus.
Diverse Network Management: Directed a LAN Support Team of ten technicians and programmers, ensuring the seamless operation of a complex hybrid network encompassing over 5,000 Linux, Macintosh, Novell, NT, UNIX, and Windows workstations and servers.
Specialized Laboratory Support: Managed and maintained critical IT infrastructure for the Institute’s computer graphics, imaging, and microscope laboratories, including those located in transgenic animal facilities and clinical hospital settings.
Software & Hardware Expertise: Oversaw the Institute’s workstation file distribution systems, network repeaters, and specialized DNA sequencing workstations and servers (Lasergene DNAStar and Genecode).
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- Ed Arnold’s Key Skills Demonstrated:
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- Enterprise Information Technology Leadership
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- Cross-platform Network Administration – Large Enterprise
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- Technical Triage and Troubleshooting
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- Specialized Laboratory IT Support
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- Hardware and Software Maintenance
- Contribution to a Historic Scientific Achievement
